Heat Pump Repair in Champaign, IL
Local Heat Pump Service Backed by 30+ Years in Central Illinois
A heat pump handles both heating and cooling, so when it stops working, comfort takes a hit no matter the season. Mattex Heating, Cooling, Plumbing, Sewer and Electrical has been diagnosing and repairing heat pumps for Champaign homeowners since 1994. We’re locally owned, not a national franchise, and someone on our local team answers every call.
Our technicians service all major heat pump brands. As a Mitsubishi Diamond Contractor, we hold a manufacturer-recognized credential for Mitsubishi equipment. We carry a 4.9 Google rating from more than 4,000 homeowners across Central Illinois, and all repair work is backed by our 100% satisfaction guarantee.
Schedule Heat Pump Repair in Champaign Today
Same-day appointments are available, and we’re reachable around the clock for urgent situations. If you’ve already received an estimate from another company, take advantage of our free second opinion before committing. There’s no pressure and no obligation. Financing is available through Wells Fargo Home Projects and GoodLeap for homeowners who want to spread out the cost.
Call (217) 987-8326 or schedule online to book your heat pump repair appointment with Mattex Heating, Cooling, Plumbing, Sewer and Electrical.
We Service All Major Brands
Heat Pump Repair in Champaign: What Sets Mattex Heating, Cooling, Plumbing, Sewer and Electrical Apart
Why Champaign Homeowners Call Mattex Heating, Cooling, Plumbing, Sewer and Electrical
Choosing a repair company means trusting someone with a system your household depends on year-round. Here’s what distinguishes our service:
- Free second opinion: If another company gave you a diagnosis, we’ll review it at no charge before you commit to any repair.
- Over 30 years in Central Illinois: Locally owned and operated since 1994, with deep roots in the Champaign area.
- All major brands serviced: Our technicians work on the full range of heat pump brands and models.
- Upfront pricing: You receive a clear estimate before work starts. No surprises on the final invoice.
- NATE-trained technicians: Our team holds NATE training, an industry standard for heating and cooling knowledge.
- Complete Comfort Club priority: Members of our preventive maintenance program receive priority scheduling when repairs come up.
- 100% satisfaction guarantee: All repair work is backed by our satisfaction guarantee.
What to Expect During a Repair Visit
From the first call to a completed repair, we keep the process straightforward. Here’s how a typical visit goes:
- Scheduling: Same-day appointments are available, and we’re reachable 24/7 for urgent requests.
- Diagnostic assessment: On arrival, the technician inspects refrigerant levels, electrical connections, coils, filters, and thermostat calibration to identify the root cause.
- Upfront estimate: Before any work begins, you receive a clear estimate. You decide how to proceed.
- Repair: Our technicians carry parts for common heat pump repairs and work to resolve the issue in a single visit when possible.
- Completion: All work is backed by our 100% satisfaction guarantee. If something isn’t right, we can address it.
Upgrade your home with convenience with our flexible financing options. From repairs to installations, we’ve got you covered. Contact Mattex Service Company today to discover the perfect plan for your home!
Prevent Breakdowns with Regular Heat Pump Maintenance
Many heat pump repairs are avoidable. Annual professional maintenance catches developing issues like low refrigerant charge, a dirty coil, or worn electrical connections before they become costly failures. A well-maintained system also runs more efficiently and tends to last longer.
The Mattex Heating, Cooling, Plumbing, Sewer and Electrical Complete Comfort Club is our preventive maintenance program for homeowners who want a proactive approach. Members receive scheduled heat pump tune-ups covering refrigerant charge inspection, coil cleaning, electrical connection checks, lubrication of moving parts, and thermostat verification. Complete Comfort Club members also receive exclusive benefits and priority scheduling, so when a repair does come up, they move to the front of the line.
Call (217) 987-8326 or schedule online to book your heat pump repair appointment with Mattex Heating, Cooling, Plumbing, Sewer and Electrical.
Our FAQ
Have questions? We are here to help. Still have questions or can't find the answer you need? Give us a call at 217-987-8326 today!
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What is the SEER Rating?The SEER (seasonal energy efficiency ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling your system will deliver per dollar spent on electricity, as compared to other systems. For example, a 3-ton unit may have a SEER efficiency rating of 13, 14, or 15. The higher the SEER the more efficient the system will be. The SEER rating of any given unit can range anywhere from 13 to 20.
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Why is the SEER rating on the energy guide different than what my dealer quoted?S.E.E.R. stands for Seasonal Energy Efficiency Rating, which tells you the cooling efficiency of your unit. The SEER rating on an energy guide tells you the “up to” SEER rating potential of an air conditioner or heat pump. The higher the rating, the more energy savings you will experience. The actual SEER rating of a system is based on the pairing of that AC/heat pump unit with its associated refrigerant coil and furnace blower motor. Together, they act as a “team” to produce conditioned air as efficiently as possible based on their combined maximum ability and functionality. An HVAC professional is trained to maximize this pairing by suggesting units that will match your desire for equipment economy vs. energy efficiency. The more efficient systems tend to cost more initially, but the homeowner or business owner will recoup that money in energy savings over time. You will actually spend less in the long run by purchasing a more expensive, higher efficiency system, as it can significantly reduce your energy consumption, and in turn lower the power bill.
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Why do I need regular (or preventative) HVAC maintenance?Investing in regular preventative maintenance on your equipment provides you with three crucial things: 1) peace of mind that a trained professional will identify issues and repair your system, potentially preventing a major breakdown before it arises, 2) increased energy efficiency, and 3) the protection of your equipment’s warranty. Preventative maintenance from a trained HVAC professional allows you to pinpoint and address issues with your system, which can increase the overall life expectancy of your equipment. It also ensures your equipment is running as effectively as possible, increasing your overall energy efficiency and saving you money on your utility bills over time. In addition, regular equipment maintenance by a trained HVAC professional is often a requirement to protect your equipment’s warranty from the manufacturer. Neglecting or skipping regular equipment maintenance– even just once– can void a manufacturer’s warranty on your equipment.
