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Read Recent Customer Reviews for Mattex Heating, Cooling and Plumbing

GREAT SERVICE FROM A CARING COMPANY

Our locally owned company has been providing outstanding customer service and home comfort services and repairs for 25 years! Our customers have taken the time to express their satisfaction of our services. If we have done service for you please feel free to leave us a review. Mattex loves to hear what our customers are saying about us!

Champaign Location Reviews

I had the absolute best customer service experience with both Cameron and Kyle who came out on a follow up visit for our AC unit. We were having issues with our supposed “home warranty” company not doing the recommended repairs so they both drove out to do some maintenance work to hold our system over. They thoroughly explained how this type of work could not fix our problem, but would only be a very temporary and quite possibly, costly “band-aid”. I told them I understood but my hands were tied due to the warranty company’s requirements and not being able to afford the recommended repairs out of pocket. While Kyle and Cameron stood by I again called the warranty company and explained the situation. Kyle offered to talk to them, but they again refused any repairs until we did the necessary “‘maintenance work”. Frustrated over the predicament, I ended up in tears. Explaining how everything was breaking down in the house and with a new baby I was overwhelmed. Kyle and Cameron stood by and commiserated with me. But what they did next truly shocked me as they went above and beyond by fixing my sink and garbage disposal at no charge to me! They saw a new mom who was struggling and helped out of the kindness of their hearts! As if that wasn’t enough they took their time and looked over every square inch of our system and identified the true source of the AC problem. Then they stayed and spoke to the warranty claims department and went into detail about the issues and how simple maintenance work would not fix the. I can’t talk highly enough about Cameron and Kyle. They interacted with my new baby, explained things in terms I could understand and you can tell they truly, truly care about the customer. I will recommend Mattex to anyone needing work done! Thank you SO much!

Mattoon Location Reviews

Daniel G Hanke
Daniel G Hanke
20:57 04 Apr 19
GREAT SERVICE! GREAT TECHNICIAN! GREAT PRICES!

Latest Blog Post

AC Maintenance Extends System Life

May 10, 2019

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